Client Concierge
We Are Here to Assist You
Have a question regarding custom fabric swatches, spatial planning, order status, or white-glove delivery? Our New York support team responds within 24 hours.
Send Us a Message
Direct Communications
Design Studio & HQ
350 Fifth Avenue, Suite 4200
New York, NY 10118
Concierge Hours
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Need Instant Answers?
Check our curated FAQ section covering shipping transit windows, return procedures, and wood care.
Explore Help Center
Quick Answers
Frequently Asked Questions
Find answers to our most common inquiries regarding orders, materials, and deliveries.
Small parcels (linens, cookware, decor, lighting) dispatch within 24–48 hours via FedEx or UPS Ground, delivering in 3–5 business days. Large furniture pieces travel via our white-glove freight carrier, arriving in 7–12 business days with scheduled room-of-choice placement.
We want you to live with your pieces. You have 30 days from delivery date to experience them in your home. If a piece doesn't fit your layout or lifestyle, contact support@homemiora.org and we will issue a prepaid return label or arrange freight pickup.
Yes! Promotional codes like HOME10 (10% off) and MIORA15 (15% off) can be applied directly in your cart drawer on all 64 home products without minimum spend restrictions.
Dust regularly with a dry, lint-free microfiber cloth. For deeper cleans, wipe gently along the grain with a slightly damp cloth and dry immediately. Avoid harsh chemical polishes, direct prolonged sunlight, or placing hot cookware directly onto timber surfaces without coasters.